Refund and Returns Policy Introduction At insomniapillsuk.com, we strive to provide our customers with the highest quality products and services. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below. Returns

1. Eligibility for Returns:
   • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
   • You must initiate the return within 30 days of receiving the item.
2. Non-Returnable Items:
   • Some items are not eligible for return, including but not limited to:
     • Perishable goods (e.g., food, flowers)
     • Downloadable software products
     • Health and personal care items
   • Gift cards
3. Return Process:
   • To initiate a return, please contact us at [email protected] with your order number and details of the product you wish to return. We will provide you with instructions on how to return your item.
   • Please do not send your purchase back to the manufacturer.

Refunds

1. Eligibility for Refunds:
   • Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
2. Processing Time:
   • Refunds will be processed within a certain amount of days, depending on your payment method and the policies of your financial institution.
3. Partial Refunds:
   • In certain situations, only partial refunds may be granted (if applicable):
     • Items with obvious signs of use
     • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
     • Any item returned more than 30 days after delivery

Exchanges

1. Eligibility for Exchanges:
   • We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [email protected] with your order number and details of the product.
2. Exchange Process:
   • Once we receive your item, we will inspect it and notify you of the status of your exchange. If approved, we will send you a replacement item.

Shipping

1. Return Shipping Costs:
   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
   • If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Lost or Damaged Returns:
   • If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Contact Information If you have any questions about our Refund and Returns Policy, please contact us at: Email: [email protected]